Description

Photo Fit & Virtual Fit Support

Purchased Your Saddle Directly From Specialized Saddles or TW Saddlery?

You receive lifetime Photo Fit and Virtual Fit Program at no additional charge. Please include your original order number when submitting your request.

Purchased Your Saddle Used?

A Photo Fit evaluation purchase is required before photos can be reviewed.

Your Photo Fit evaluation includes:

• Saddle fit review through submitted photos
• Adjustment recommendations using our fitting cushion and shim system
• Up to 30 minutes of Virtual Fit consultation time if additional assistance is needed

Additional Virtual Fit consultation time is billed at $50 per 30 minutes.

Before Taking Your Photos

When sending in your Photo Fit pictures, be sure to include:

1. What saddle pad you are using
2. The issues you are experiencing, including behavioral issues from your horse, rub spots, soreness, and/or rider issues
3. How long this has been occurring
4. Name of the saddle fitter you are working with, or the person who originally fit the saddle
5. Breed and age of horse
6. Type of riding and frequency
7. Your Photo Fit order number or original saddle purchase order number

Photo Fits will not be evaluated without either a Photo Fit order number or the original saddle purchase order number.

How to Submit Your Photo Fit

1. Email your photos to specializedsaddles@gmail.com.
2. If your photos are too large to attach to an email, you may upload them to Google Drive, Dropbox, or WeTransfer and email us the link instead.
3. Please include your order number and horse information in your email.

Typical Photo Fit response time: 3–5 business days depending on seasonal volume.