Return Policy & Warranty

Return Policy Summary: We accept returns within 30 days for most products. Saddles have a 10-day return period due to fitting and trial use. Customers are responsible for return shipping costs. Refunds are processed within 10 business days after inspection.

Accessories (Non-Saddle Items)

  • Return Window: Returns accepted within 30 days of purchase.

  • Condition Required: Items must be unused and in new condition—no scuffs, dirt, scratches, or horse hair.

  • RMA Required: You must contact our office at (915) 345‑4130 to obtain an RMA number. Items returned without this number will be refused and ineligible for a refund.

  • Custom Accessories: These are non-returnable and not eligible for refund.

Saddles

  • Return Window: Saddles may be returned within 10 days of receipt, in new condition. For complete details, please review our full Return Policy below.

  • Condition Required: Must show no signs of use—this includes scuffs, dirt, scratches, or horse hair.

  • RMA Required: You must contact our office at (915) 345‑4130 to obtain an RMA number. Saddles returned without an RMA number will be refused and ineligible for a refund.

  • Refund Processing: Approved refunds (minus shipping costs) are processed within 10 days of receiving the returned saddle.

  • Non-Returnable Exceptions:

    • Saddles made with custom options not listed on the order form.

    • Saddles with upgraded seat colors (outside our standard options).

    • Seat sizes smaller than 15″ or larger than 17″.

    • Saddles with full, or ¾ tooling.

Shipping Costs

  • Original shipping charges from the initial order are non-refundable.

  • Return shipping is your responsibility and is also non-refundable.

  • To help you save, we’re happy to provide a discounted return shipping label when you request your RMA number—because we pass our discounted shipping rates on to you.

Warranty

Accessories (Non-Saddle Items)

  • Coverage: 90‑day warranty against defects in material and workmanship from the invoice date.

  • Remedy: At our discretion, we will repair or replace the item during the limited warranty period.

Saddles

  • Coverage: 1‑year warranty against defects in material and workmanship from the invoice date.

  • Saddle Trees: Covered by a 5‑year limited warranty.

  • Remedy: At our discretion, we will repair or replace the saddle tree during the limited warranty period.